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Sales and Customer Service Specialist with 5+ years of experience in telecommunications and online retail
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Competencies
Utilized active listening skills to understand customer needs and provide appropriate solutions.
Adjusted to different roles and platforms across sales and customer service environments.
Delivered clear, professional communication in both Spanish and English via multiple channels.
Operated various customer service tools, messaging apps, and sales platforms effectively.
Ensured accuracy when handling customer data, transactions, and complaint resolution.
Education
Languages
Summary
Customer service and sales professional with over 5 years of experience in telecommunications, streaming services, and retail support. Skilled in bilingual communication, active listening, and technical tools, with a proven ability to handle high-volume inquiries and achieve sales targets.
Key Achievements
- Achieved sales targets consistently through cold calling and direct customer engagement at Conexión Comercial.
- Provided bilingual customer support for streaming services and online stores, improving customer satisfaction.
- Assisted high-volume client inquiries during peak seasons for Walmart, ensuring timely resolution of doubts and complaints.
Experience
Agente de ventas
Vender servicios como planes de internet móvil, TV satelital e Internet de fibra óptica o inalámbrico para hogar., Trabajar a través de aplicativos de mensajería en vivo y WhatsApp para clientes interesados., Realizar llamadas en frío usando la base de datos para captar potenciales clientes y alcanzar metas de ventas.
Especialista de Servicio al cliente billingüe
Ayudar a clientes de plataformas de streaming Disney+ y Star+., Proporcionar soporte al cliente por chat en vivo y correo electrónico para la tienda en línea Redbubble.
Especialista de Servicio al cliente billingüe
Asistir dudas y reclamos de clientes de supermercados Walmart localizados en USA y Canadá durante la alta demanda de fin de año.