This is my profileContact via CazVidEdwinLemus
Data Scientist with 5 years of experience in analytics and machine learning
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Competencies
Utilized Python and R for data analysis, modeling, and automation tasks across various projects.
Applied supervised and unsupervised learning techniques to solve business problems and develop predictive models.
Created dashboards and visualizations using tools like Tableau and Power BI for data-driven decision making.
Designed and managed databases, written optimized queries to extract and manipulate data efficiently.
Performed statistical tests and analyses to identify trends and support business hypotheses.
Summary
Data Scientist with expertise in predictive modeling, data analysis, and visualization, leveraging 5 years of experience across industry domains.
Key Achievements
- Developed predictive models that improved customer retention by 15%
- Led the deployment of a real-time analytics platform used across the organization
- Enhanced data processing pipelines, increasing efficiency and reducing processing time by 30%
Experience
Customer Service Representative (Chat and Emails)
Led on- and off-site customer support teams across multiple time zones., Receive payments and posted amounts to customer bank accounts., Support customers with financial transactions problems., Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
Customer Support Representative (Chat and Emails)
Technical Support Representative (Phone)
Served as first point of contact for incoming technical service calls about residential services., Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience., Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes., Solved complex technical issues for clients, leading to significant decrease in repeat support calls.
Technical Support Representative (Phone)
Identified and solved technical issues with variety of diagnostic tools., Troubleshot issues on device-specific problems, network performance, and internet connectivity., Utilized troubleshooting techniques to identify, analyze and resolve customer issues quickly., Monitored incoming calls from customers regarding hardware and software issues; provided timely support.
Cold Caller / Appointment Setter (Phone)
Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency., Sourced and pre-qualified leads and identified new business opportunities by dialing 120 daily outbound calls to build partnerships and achieve sales quota., Contributed to team sales goals by persistently reaching out to potential clients and setting appointments with qualified leads.
Pharmacy Customer Service Representative / Healthcare Advocate (Phone)
Serve as a first point of contact between patients, healthcare providers, and the pharmacy to ensure timely and accurate delivery of medications., Provide personalized support with prescription refills, insurance claims, and medication adherence., Educate members on pharmacy benefits, resolve issues efficiently, and ensure a positive customer experience., Track orders from start to finish to ensure timely delivery of goods or services., Assist customers with product selection, ordering, billing, returns and exchanges., Assist customers with price checks, payments and addressing other inquiries.