Edzon - Customer Support Agent with 5+ years in client service

Handled customer inquiries efficiently across phone, chat, and email, ensuring problem resolution and satisfaction

Managed effective communication in English and Spanish with diverse clients, including providing advice and technical information

Applied critical thinking to resolve customer issues promptly and independently in diverse scenarios

Navigated multiple systems simultaneously to update e-records accurately while managing customer interactions

Respond to and resolve a wide variety of consumer queries by phone, chat or email, Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts, Provides customers with advice and information regarding clients' products and services, exceeding department productivity standards and quality customer care standards, Navigating multiple systems simultaneously in order to update e-records promptly and accurately, Proactively provide support and assistance to colleagues and work together as a team

Respond to and resolve a wide variety of consumer queries by phone, chat or email, Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts, Provides customers with advice and information regarding clients' products and services, exceeding department productivity standards and quality customer care standards, Navigating multiple systems simultaneously in order to update e-records promptly and accurately, Proactively provide support and assistance to colleagues and work together as a team

Supervised students progress in acquiring English skills, Planned tests and assessment methods for checking students’ English skills, Combined various English teaching methods and techniques to help students improve their results, Created a full curriculum according to state standards, Maintained positive student-teacher relationship and cooperated with parents on a daily basis