Experienced in managing digital workflows, supporting virtual teams, and coordinating logistics, with strong bilingual communication skills.
Provided live chat and phone support, resolving client issues efficiently.
Managed calendars, emails, and documentation for various roles and projects.
Bilingual in English and Spanish, with experience in drafting, editing, and presenting official documents.
Proficient in Microsoft 365, Google Workspace, SharePoint, and CRM tools like Zendesk.
Ministry of Education (MEDUCA)
Managed internal communications and organized digital files for over 500 teachers nationwide., Provided technical and admin support using Microsoft Teams, Excel, and SharePoint., Supported virtual training logistics, participant tracking, and report updates.
Ministry of Education (MEDUCA)
Drafted and edited official documents, including memos and reports., Coordinated online events, schedules, and follow-ups with educators., Reviewed national English curriculum documentation and supported virtual content creation.
Support Services Group Panama
Supervised and trained a remote team of 15+ agents on chat and phone support., Resolved escalated client issues and improved team response times by 20%., Used Zendesk and internal CRM tools to monitor ticket resolution and QA.
Locke & Bare Logistic Solutions, S.A.
Bachiller en Comercio Bilingue con Enfasis en Informatica
Licenciatura en Ingles
Lic. En inglés con énfasis en traducción
Tesol
Handled report writing, data entry, and maintained databases for various organizations.
Handled online communication with clients and suppliers., Maintained databases, scheduled meetings, and managed digital invoices., Provided virtual support across operations, HR, and finance until company closure.