Eliana - Data Analyst with 5 years of experience in financial services

Proficient in analyzing large datasets to uncover trends and insights.

Extensive experience writing complex queries for data retrieval and manipulation.

Skilled in creating dashboards and visual reports to communicate findings.

Used for data cleaning and automation of repetitive tasks.

Built models to forecast financial performance and support planning.

Managed communication between patients, providers, and insurance companies, coordinating appointments, authorizations, and medical services., Maintained accurate records, followed up on cases, addressed concerns, and ensured an efficient and compassionate patient experience.

Provided personalized support across multiple channels, handling inquiries, managing requests, and delivering timely solutions., Maintained clear and professional communication, ensured high customer satisfaction, and followed up on cases to guarantee effective resolutions.

Monitored freight movements, provided real-time status updates, and maintained constant communication with drivers and clients., Recorded information in the TMS, prepared basic reports, and assisted in resolving route incidents to ensure an efficient and timely logistics flow.