Dedicated healthcare data analyst with 5 years of experience in developing dashboards, automating data processes, and supporting clinical decision-making. Skilled in SQL, Python, and data visualization tools, with a focus on improving data quality and efficiency.
Utilized tools like Tableau and Power BI to create interactive dashboards for healthcare data analysis.
Conducted statistical analysis and data interpretation to support clinical research projects.
Developed complex queries for retrieving and manipulating large healthcare datasets efficiently.
Managed data projects, coordinating teams to ensure deadlines and quality standards were met.
Teleperformance - United Healthcare
Assisted members by verifying Medicare and Medicaid healthcare benefits and explaining coverage clearly., Researched and updated members on medical and pharmacy claims, clarifying financial responsibilities., Coordinated with doctors’ offices and pharmacies to manage prior authorizations, prescriptions, and claim follow-ups, ensuring proper coverage and timely resolution., Submitted expedited prescription requests (advance, replacement, or urgent cases) to guarantee uninterrupted treatment., Scheduled medical appointments and arranged non-emergency transportation services., Created IT support tickets for portal issues and guided members through website navigation and troubleshooting., Ensured timely follow-up on members’ requests, including appointments, authorizations, claims, and prescriptions.
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Used Python for data cleaning, automation, and analysis tasks within healthcare analytics projects.
