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Claims & Customer Service Professional with 5+ years in Insurance & Healthcare
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Competencies
Handled property damage claims, evaluating damages and negotiating settlements to minimize liabilities.
Identified trends and developed strategies for early claim resolution and workflow improvements.
Processed payroll accurately, managed pay stubs, PTO, and ensured adherence to labor laws at Anchora Colombia.
Provided high-quality customer service using multi-channel tools, contributing to high satisfaction rates.
Utilized Power BI and Excel dashboards to generate reports and support decision-making.
Education
Languages
Summary
Experienced professional in claims management, payroll, and customer support with a focus on process improvement and stakeholder communication.
Key Achievements
- Managed claims related to property damage, conducting evaluations, cost analysis, and liability assessment at Lean Solutions Group.
- Processed payroll, optimized workflows, and managed care schedules, enhancing efficiency and compliance at Anchora Colombia.
- Delivered exceptional multi-channel customer support, utilizing tools like Salesforce, Twilio, and Power BI at Atlantic Quantum Innovations.
Experience
Claims Representative
Manage claims related to property damage during deliveries, ensuring a thorough evaluation of damages, cost analysis, and liability assessment., Leverage strong negotiation skills to minimize compensation costs, securing fair settlements while protecting company interests., Identify trends and...
Home Health Care Payroll Coordinator
Processed payroll accurately and on time, managed pay stubs, PTO, and pre-billing while ensuring strict adherence to labor laws and company policies., Optimized patient care by managing schedules, liaising between healthcare providers, families, and aides to ensure smooth service delivery.,...
Customer Service Agent
Delivered exceptional service across chat, calls, and emails, addressing inquiries with accuracy and professionalism., Leveraged Twilio for communication, Salesforce for customer interaction management, and Power BI for data analysis and reporting, optimizing workflows and decision-making.,...