Dedicated bilingual customer service agent with experience in client support, conflict resolution, and language teaching, seeking to leverage communication skills in diverse environments.
Utilized bilingual skills in customer service and teaching to effectively communicate with diverse age groups and clients.
Provided customer support and conflict resolution in call center environments, ensuring client satisfaction.
Designed didactic and interactive lessons for teenagers and children to promote language learning.
Managed multiple responsibilities in teaching and customer service roles, addressing issues efficiently.
TELUS INTERNATIONAL
To manage inquiries, payments and payments plans to ensure that the customers have their plans up to date.
ACCEDO SANTANDER S.A.S.
To handle cancellation requests to ensure loyalty with the company and solve the issues smoothly, being the third-best agent globally in the month of July.
ESCUELA NORMAL SUPERIOR PAMPLONA
To encourage Spanish learning in a didactic and interactive way to teenagers between 13-18 years old.
INSTITUTO ARQUIDIOCESANO SAN FRANCISCO DE ASÍS
To develop communicative skills within the classroom using interactive strategies to children between 4-11 years old.
BACHELOR’S DEGREE IN TEACHING OF SPANISH AND HUMANITIES
BACHELOR’S DEGREE IN TEACHING OF FOREIGN LANGUAGES ENGLISH AND FRENCH
BACHELOR’S DEGREE IN TEACHING OF FOREIGN LANGUAGES ENGLISH