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Elias
Customer Service & Bilingual Professional with Surface Experience
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Competencies
Utilized bilingual skills in customer service and teaching to effectively communicate with diverse age groups and clients.
Provided customer support and conflict resolution in call center environments, ensuring client satisfaction.
Designed didactic and interactive lessons for teenagers and children to promote language learning.
Managed multiple responsibilities in teaching and customer service roles, addressing issues efficiently.
Education
Languages
Summary
Dedicated bilingual customer service agent with experience in client support, conflict resolution, and language teaching, seeking to leverage communication skills in diverse environments.
Key Achievements
- Handled customer inquiries and payments to ensure account accuracy at TELUS INTERNATIONAL.
- Successfully managed cancellation requests, maintaining customer loyalty at ACCEDO SANTANDER S.A.S., ranked third globally in July.
- Developed interactive teaching strategies for teenagers and children during internships, enhancing communicative skills.
Experience
TRILINGUAL CUSTOMER SERVICE AGENT
To manage inquiries, payments and payments plans to ensure that the customers have their plans up to date.
BILINGUAL CUSTOMER SERVICE AGENT
To handle cancellation requests to ensure loyalty with the company and solve the issues smoothly, being the third-best agent globally in the month of July.
SPANISH TEACHER (INTERNSHIP)
To encourage Spanish learning in a didactic and interactive way to teenagers between 13-18 years old.
SPANISH TEACHER (INTERNSHIP)
To develop communicative skills within the classroom using interactive strategies to children between 4-11 years old.