Elías - Collections Specialist

Demonstrated experience with Account reconciliation.

Demonstrated experience with Billing dispute resolution.

Demonstrated experience with Payment verification.

Demonstrated experience with FDCPA.

Demonstrated experience with FCRA.

Managed a high-value $500K+ receivables portfolio (150+ accounts), investigating account histories and resolving balance discrepancies to reduce aging balances by 30% through accurate documentation and prioritization.. Handled 100–120 daily account interactions, reviewing statements and payment records to identify and correct billing errors with precision, achieving 95%+ customer satisfaction.. Investigated and resolved complex billing discrepancies with 99%+ accuracy; documented findings and corrective actions in CRM systems to support data-driven account resolution.. Prepared regular account status reports and performance metrics for management review, ensuring accurate reporting of recovery and reconciliation activity.. Maintained 100% compliance with FDCPA, FCRA, and Regulation F requirements — applying the same disciplined, regulation-driven approach required in HIPAA-governed billing environments.. Recognized as a top 5% performer in monthly recovery volume with zero compliance violations.

Managed overdue subscription accounts and monitored outstanding balances; investigated and resolved billing issues and account discrepancies across an active client portfolio.. Documented all billing and account activity in CRM systems, ensuring accuracy and traceability of every transaction.. Processed payments, managed account adjustments, and reconciled account balances to ensure billing accuracy.. Negotiated payment arrangements for subscription renewals, reducing churn through clear, accurate account communication.

Managed assigned customer billing accounts; monitored balances and resolved billing discrepancies through detailed account review.. Investigated billing issues, reviewed account histories, and resolved discrepancies with accuracy; documented all activity in CRM systems.. Prepared billing/account status updates for management; ensured all activity complied with company policy and data privacy regulations.. Maintained 95%+ CSAT ratings while consistently meeting quality assurance and accuracy metrics.

Managed accounts payable/receivable; maintained accurate financial records of all billing and payment activity over 8+ years.. Investigated account discrepancies and negotiated payment agreements while maintaining positive client relationships.