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Elías
Customer Service and Fraud Prevention Specialist with 14+ years of experience
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Competencies
Handled inbound calls, built rapport with customers, and provided detailed information on services.
Analyzed non-public customer data, verified employment, and assessed service applications to prevent fraud.
Supported performance metrics understanding and contributed to driving business results.
Proficient in social media management, Microsoft Office 365, Windows 11, and invoicing systems.
Experience in coaching individuals and groups to improve performance.
Education
Languages
Summary
Experienced in customer support, fraud prevention, and process optimization with over 14 years of diverse roles in logistics, e-commerce, and financial services. Skilled in handling complex scenarios, technical tools, and stakeholder communication.
Key Achievements
- Supported machine learning processes and monitored sensor activities at Amazon.
- Managed invoicing and documentation for complex shipments at Kuehne + Nagel.
- Performed detailed analysis of customer information to prevent fraud at Eclipse in action, Ldta.
Experience
Amazon Vision Operations Center Associate
Supported machine learning processes that monitored sensor model activities requiring higher cognitive ability., Performed annotation tasks with accuracy, speed, and efficiency., Understand performance metrics and process requirements to drive business results.
Air Logistics and Billing Specialist
Specialized in invoicing shipments according to different rate systems while considering different exceptions and the use of documentation., Invoicing had to take place into Kuehne + Nagel’s client websites and into its own company system., Specialized in creating a great amount of shipments to several destinations for a leading European manufacturer (Siemens) while considering the analysis of various service levels, temperature controls, the input of detailed information, and the handling of dangerous goods., In charge of uploading documentation and update tracking information into different client corporate websites regarding transport of great-sized mechanical parts.
Fraud Prevention Associate - Customer Service Representative
In-depth analysis of non-public customer information in order to prevent fraud., In charge of obtaining employment verification using various methods., Addressed an average handle time based on every assessed case., Built rapport quickly with customers while informing them in a short period of time., Responsible for asking legal documentation to customers on specific cases., Ability to interpret reports based on the scenario presented by each customer., In charge of denying or approving service applications according to company criteria., Educated new customers about all services available to them., Handled inbound call activities., Identified problems and directed client to proper advisors., Provided customers with payment dates, cycle dates, and interest rates.