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Customer Service & Accounts Receivable Specialist with 2+ years in Finance & Support
Contact
Competencies
Applied active listening, empathy, and multitasking to effectively support customers via phone, email, and chat.
Conducted invoicing, payment processing, and account reconciliation to ensure accurate financial records.
Worked with tools like Salesforce to manage customer interactions and support activities.
Collaborated effectively within support teams to meet customer service goals.
Education
Languages
Summary
Experienced professional in customer service and accounts receivable with a proven ability to handle financial processes and provide excellent support across multiple channels.
Key Achievements
- Managed end-to-end accounts receivable processes, including invoice generation, payment application, and account reconciliation at United Rentals.
- Provided professional customer support via multiple channels, enhancing customer satisfaction at Affirm.
- Utilized Salesforce and other tools to handle customer inquiries and support efficiently.
Experience
ACCOUNTS RECEIVABLE
Managed end-to-end accounts receivable processes, including generating and distributing accurate invoices, applying payments, and reconciling accounts.
FRONT OFFICE AGENT / CUSTOMER SUPPORT REPRESENTATIVE
Served as a first point of contact for customers, providing prompt, professional support via phone, email, and chat regarding account access, payments, loan applications, and general inquiries., Worked with tools such as Salesforce.