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Felix
Customer Service & Sales Representative with 3+ years in client relations
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Competencies
Utilized Word, Excel, and Outlook daily to prepare reports, communicate with clients, and manage schedules.
Excelled in verbal and written communication, active listening, and empathetic engagement with customers.
Handled customer inquiries, promoted products/services, and achieved sales targets through persuasive interactions.
Managed multiple client accounts and coordinated team efforts to ensure seamless sales operations.
Used CRM tools to track customer interactions, manage leads, and optimize sales pipeline management.
Education
Languages
Summary
Dedicated customer service and sales professional with over 3 years of experience in promoting products, cold calling, and team coordination. Skilled in CRM tools, Microsoft Office, and effective communication to build relationships and drive sales growth.
Key Achievements
- Consistently promoted and renewed sales products/services, demonstrating product knowledge and customer engagement.
- Established effective cold calling strategies to generate customer leads and expand client base.
- Collaborated cross-functionally to coordinate sales efforts, enhancing team efficiency and customer satisfaction.
Experience
Customer Service Representative / Sales Agent
Present, promote and Renewal sales products/ services using solid arguments to existing and prospective customer., Reach out to customer leads through cold calling., Coordinate sales effort with team members and other departments.