Experienced interpreter and advisor with strong multilingual skills, proficient in English, Creole, and French, skilled in communication, negotiation, and client management.
Provided interpretation services in medical settings, facilitating communication between healthcare providers and patients.
Utilized proficiency in English, Creole, and French to support diverse client interactions.
Offered academic and financial guidance, demonstrating strong communication and networking abilities.
Utilized computer skills for communication, documentation, and client management.
Horatio
Communicate with clients daily via phone and virtual platforms, Confirm appointments, service details, and timelines, Document every interaction accurately in internal systems, Handle sensitive and escalated situations professionally, Provide step-by-step guidance to clients to avoid errors or confusion, Maintain high client satisfaction in fast-paced environments
CCD – Call Center Dominican Republic
Handled high-volume inbound and outbound customer calls, Confirmed client information, service requests, and account details, Resolved billing, technical, and general service issues, Updated customer cases in CRM systems accurately, Met performance targets for quality, call time, and resolution
Alorica
Assisted customers with orders, service questions, and problem resolution, Confirmed bookings, deliveries, and service requests, Guided customers through available options clearly and efficiently, Updated customer records and case notes in CRM, Worked with internal teams to resolve complex issues
Graduate
Demonstrated negotiation, determination, self-control, creativity, and teamwork in professional settings.