Este é o meu perfilContato pela CazVidEste perfil está escrito em inglês
Eliezer
Customer Service Representative (Onsite & Remote)
Currículo em vídeo
Contato
Competências
Provided interpretation services in medical settings, facilitating communication between healthcare providers and patients.
Utilized proficiency in English, Creole, and French to support diverse client interactions.
Offered academic and financial guidance, demonstrating strong communication and networking abilities.
Utilized computer skills for communication, documentation, and client management.
Demonstrated negotiation, determination, self-control, creativity, and teamwork in professional settings.
Formação acadêmica
Resumo
Experienced interpreter and advisor with strong multilingual skills, proficient in English, Creole, and French, skilled in communication, negotiation, and client management.
Principais conquistas
- Worked as a Medical Interpreter for Propio Language Services and Global GWS for 2 years
- Gained experience as an academic and financial advisor over a 6-month period
- Proficient in English, Creole, and French, demonstrating multilingual communication skills
Experiência
Customer Service Representative (Onsite & Remote)
Communicate with clients daily via phone and virtual platforms, Confirm appointments, service details, and timelines, Document every interaction accurately in internal systems, Handle sensitive and escalated situations professionally, Provide step-by-step guidance to clients to avoid errors or confusion, Maintain high client satisfaction in fast-paced environments
Handled high-volume inbound and outbound customer calls, Confirmed client information, service requests, and account details, Resolved billing, technical, and general service issues, Updated customer cases in CRM systems accurately, Met performance targets for quality, call time, and resolution
Customer Care Representative
Assisted customers with orders, service questions, and problem resolution, Confirmed bookings, deliveries, and service requests, Guided customers through available options clearly and efficiently, Updated customer records and case notes in CRM, Worked with internal teams to resolve complex issues