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Masaya,Masaya Department,Nicaraguaen

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Skills

EnglishIntermediate

Demonstrated experience with English.

SpanishIntermediate

Demonstrated experience with Spanish.

Microsoft WordIntermediate

Demonstrated experience with Microsoft Word.

Microsoft PowerPointIntermediate

Demonstrated experience with Microsoft PowerPoint.

Microsoft ExcelIntermediate

Experience

Customer Service Specialist

Foundever

October 4, 2021 - December 19, 2024

Account: Starbucks – LOB: Chat, Voice, Email

Quality Analyst

Foundever

December 20, 2024 - April 7, 2025

Account: Starbucks

Customer Service Agent – Technical Support

IBEX Nicaragua

April 23, 2025 - November 5, 2025

Education

UNAN-Managua

Degree

Completed 2019

Instituto Central Dr. Carlos Vega Bolaños

Secondary Education

Completed 2016

Rafaela Herrera School

Primary Education

Completed 2009

E4CC

Completed November 2020

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