Experienced in client support, team supervision, and multi-channel communication with a focus on service quality.
Provided front-line support and communication with clients in call and chat environments.
Led teams of up to 15 agents, overseeing performance and coordinating workflows.
Developed vocabulary and communication skills through customer interactions and training.
Managed multiple chat conversations simultaneously while improving typing speed.
Laurus International
Worked as an agent on the phones, Developed skills and improved vocabulary
ERC
Worked on the Shutterfly project, Handled three chats at the same time, Improved typing skills to more than 50 words per minute
Altice
Supervised a team of 15 agents, Had direct contact with the client
Advensus
Supervised for Optimum (Altice), Demonstrated capabilities as a supervisor
Mind Clinic
BAS
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Gained initial exposure to dispatch tools and communication efficiency strategies.
Responsible for the team, Contacting prospects and scheduling appointments
