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Elisa
Concierge in the tourism industry
Video resume
Contact
Competencies
Demonstrated experience with Customer Service.
Demonstrated experience with Planning and Coordination.
Demonstrated experience with Problem solving / Conflict resolution.
Demonstrated experience with Showing initiative in stressful situations.
Demonstrated experience with Good listening skills.
Education
Languages
Summary
Concierge in the tourism industry open to new opportunities
Experience
Concierge in the tourism industry
Communicating with guests to address their needs and concerns during their stay.. Quickly resolving any issues or challenges guests encounter during their trip.. Handling guest requests, including reservations, modifications, and cancellations.. Providing information on local attractions, activities, dining
Senior Loan Processor
Back office, checking loan applications. Give support to co-workers with doubts and questions. Be part of meetings and projects in order to improve as a team
Reservation -Operation Agent
Managed online booking inquiries and assisted guests and travel partners. Provided customers with information about availability and pricing. Informed clients of essential travel information
Property Management Assistant
Promptly responded to tenant complaints and concerns. Maintained original leases and renewal documents in digital and hardcopy format. Responsible for staff coordination, including cleaning, maintenance, security, and concierge. Communication with vendors regarding repairs and services.. Communication with property owners regarding repairs, new bookings, and expenses
Skills
Video Transcript
Remote Customer Service Representative – San José, Costa Rica
Hi, my name is Alisa, a customer service agent with experience in the tourist industry and remote support. At the moment, I work for a German company as a remote concierge, assisting our customers with issue resolutions, special requests, reservations and more. I'm good at managing multiple tasks, staying calm on the pressure and creating a positive experience for every customer. I hope to hear back from you. Thank you for your time.