This is my profileContact via CazVidElizabeth
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Competencies
Demonstrated experience with KYC processes.
Demonstrated experience with data privacy.
Demonstrated experience with intellectual property protection.
Demonstrated experience with identifying anomalies.
Demonstrated experience with generating actionable reports.
Education
Languages
Experience
Compliance Investigator
Detecting suspicious transactions, Auditing risk processes, Submitting required reports to partner financial institutions and regulatory agencies, Conducting high-risk case investigations, Participating in deep-dive analyses, Reviewing case escalations, Performing quality checks on regulatory reports
Customer Protection Associate
Monitors real-time queues and identifies high-risk transactions within the business such as fraud, theft, and similar other risks, Guide the customers through compliance processes that could cause friction, with tact and empathy, Provide customers with peace of mind, ensuring their transactions are processed smoothly and in accordance with regulatory standards.
Technical Support Representative/ Subject Matter Expert
Assist restaurants providing hardware troubleshooting to printers, POS systems, Kitchen and Networking areas remotely
Front Line Customer Service Representative at Capital One
Provided troubleshooting support, resolved service issues, and ensured customer satisfaction, Assisted customers with account-related inquiries including balance queries, transaction disputes, and payment processing, Engaged with customers through various channels to address queries and offer assistance