This is my profileContact via CazVidElizabeth
Customer Service & Operations Manager with 8+ years in Call Center & Supply Chain
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Competencies
Experienced in supervising and training diverse teams to achieve operational and service excellence.
Proficient in resolving client issues, managing client relationships, and ensuring high customer satisfaction.
Skilled in planning, material handling, and demand forecasting to optimize production workflows.
Proficient in Word, Excel, PowerPoint, Internet browsers, Oracle, and SAP for operational tasks.
Education
Languages
Summary
Elizabeth offers over 8 years of expertise in team management, customer service, and supply chain coordination within call center and logistics environments. Adept at improving processes, leading teams, and maintaining client relationships, she is committed to operational excellence.
Key Achievements
- Led a team of 25-30 bilingual agents, enhancing team performance and client satisfaction at WASI Inc.
- Streamlined reporting, shipment, and RMA processes, reducing resolution times at Legacy Imaging.
- Developed weekly production plans aligning material supply with demand, improving operational efficiency at MKS Inc.
Experience
Manager
In charge of 25 to 30 bilingual agents in call center programs., Group management and training on the program., Direct contact with the client interested in the product., Sales, shipping and cancellations., Interview and recruitment of agents., Measuring their level of English., Administrative reports., Direct contact with the program client via email, board or telephone., Power Point presentations on improvements and results.
Customer Service Representative
Supervisor in reports, shipments, replacements, RMA., Solution of problems with the product and the entire administration of RadioShack Inc, cartridges.
Planner
Material handler with direct contact with customer via email., Providing production supervisor with weekly plan according to material and demand., Request buyer for material for the models., Verification on shipments., U.S. Customs for finished product follow up., Managed meetings for all clients.