Vanessa - Recruitment & Client Relations Specialist with 8 years experience

Handled candidate outreach, interview coordination, and process streamlining at Virtual Latinos.

Resolved complaints, managed customer inquiries, and contributed to increased client satisfaction at StarTek and Acba Legal Placement Service.

Managed project timelines, developed strategic plans, and improved operational workflows to meet deadlines.

Collaborated on software development lifecycle stages, including requirement gathering and debugging, at Registro Nacional De Las Personas.

Reduced time-to-hire with a focus on targeted candidate outreach and timely follow-ups with both candidates and hiring managers., Negotiated offer terms effectively, resulting in high acceptance rates among selected candidates., Streamlined recruitment processes by implementing effective applicant tracking systems and organizational tools for increased efficiency., Promptly corresponded with applicants and coordinated and conducted interviews., Implemented candidate feedback system to refine recruitment processes continually., Assisted with writing job postings and job descriptions for boards.

Entered data, generated reports, and produced tracking documents., Improved team productivity with regular communication and progress updates, fostering a collaborative work environment., Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to., Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals., Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally., Gathered and organized materials to support operations., Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business., Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts., Enhanced customer satisfaction by promptly addressing concerns and providing accurate information., Responded to customer requests for products, services, and company information., Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike., Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues., Developed strong product knowledge to provide informed recommendations based on individual customer needs., Contributed to sales growth by upselling products and services based on individual customer requirements., Exceeded performance metrics consistently, earning recognition as a top performer within the team.