Elmer - Customer Service Agent with 1+ year experience in Gaming Industry

Coxcatlán, Puebla, MéxicoRemoteen

Provided front-line support to clients on account restrictions, promotions, and fund transactions.

Handled diverse customer concerns, improving client satisfaction in a fast-paced environment.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced customer service agent with over a year supporting clients in the gambling sector, focused on resolving account and transaction issues.

Gained experience working in a US-based gambling site, demonstrating industry-specific knowledge.

Customer SupportIntermediate

Assisted clients with account management, promos, and transaction inquiries.

Communication SkillsIntermediate

Effectively communicated solutions and clarified client concerns over various platforms.

Problem SolvingIntermediate

Resolved client issues related to account restrictions and transaction processes.

Industry KnowledgeBeginner

Familiar with gambling industry operations and US market regulations.

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