Elvis - Customer Service & Operations Specialist with 20+ years at Standard Bank and Edgars

Pretoria, Gauteng, South Africaen

Consistently maintained high accuracy in end-to-end back scanning processes for over two decades at Standard Bank.

Led service center operations at Edgards Groblersdal, ensuring seamless customer service and operational efficiency.

Published on CazVid

Summary

Dedicated professional with extensive experience in customer service, operational management, and team leadership across banking and retail sectors. Committed to enhancing efficiency and delivering excellent service.

Key Achievements

Demonstrated strong leadership as Floor Manager at Edcon, achieving sales targets through effective team motivation and staff development.

Skills

Customer ServiceExpert

Skilled in delivering exceptional customer experiences and resolving issues efficiently.

Team LeadershipAdvanced

Proven ability to motivate teams, conduct staff evaluations, and drive performance.

Operational ManagementIntermediate

Experienced in managing daily operations and ensuring process accuracy.

Technical SkillsIntermediate

Proficient in computer literacy and technical scanning processes.

Languages

IsiZuluEnglish

Experience

End to End Back Scanning

Standard Bank

2001 - Present

Service Center

Edgards Groblersdal

2004 - Present

Floor Manager

Edcon (Edgars Nelspruit)

Greeting & Serving Customers. Display strong leadership skills. Motivating employees. Holding regular staff meetings. Carrying out employee evaluations. Achievement of sales budget by the effective ongoing management of store resource. Protection of all assets (Stock, Cash). Set daily, weekly, monthly sales and lay-bye target for all staff and evaluate performance in the achievement of budget and take action where is necessary. Customer services