This is my profileContact via CazVid
Elys
IT Support Specialist with 8+ years of expertise in Service Management and ITIL practices
Contact
Competencies
Applied Change, Incident, and License Management practices to improve system reliability.
Led and participated in projects utilizing ServiceNow and Jira Service Management for process improvement.
Provided support for Windows Servers and Desktops Infrastructure, ensuring operational continuity.
Delivered Microsoft Office training to enhance end-user productivity.
Implemented process improvements to optimize resource allocation and service delivery.
Education
Languages
Summary
Experienced IT specialist with a focus on service delivery, process optimization, and project management within corporate environments.
Key Achievements
- Contributed to a 56% reduction in major incidents at Liberty Seguros through effective incident management.
- Participated in multiple projects including ServiceNow and Jira Service Management to improve service delivery.
- Streamlined workflows and enhanced operational efficiency for clients and internal teams.
Experience
ITIL Specialty
In the Site Reliability Team, Participate in the Observability project with Datadog., Executed License Management, Change Management, and Incident Management functions to enhance system reliability; contributed to a significant 56% reduction in major incidents compared to the previous year while...
User Support Manager
Responsible for the Windows Servers and Desktops Infrastructure Support area, License Manager of the Organization.