Emanuela

Demonstrated experience with Customer Engagement.

Demonstrated experience with Technical Support.

Demonstrated experience with Verbal Communication.

Demonstrated experience with Written Communication.

Demonstrated experience with Active Listening.

Provided real-time medical interpretation for patients and healthcare professionals in Canada and the United States.. Communicated accurately between English and Spanish while demonstrating patience, empathy, active listening, and professionalism.. Supported patients by listening carefully and communicating information clearly during sensitive and time-sensitive interactions.. Maintained clear pronunciation, attention to detail, confidentiality, and a calm approach in every interaction.. Used interpretation software and digital communication tools while managing multiple conversations and priorities.

Provided customer service and technical support to international customers through phone, chat, and email.. Supported Apple customers with product, account, service, and technical inquiries while maintaining a welcoming and customer-focused approach.. Assisted customers with payment-related processes and transactions while following established procedures and accuracy standards.. Resolved concerns through active listening, troubleshooting, clear communication, and structured problem solving.. Worked efficiently in a high-volume environment while maintaining quality, productivity, and customer satisfaction standards.. Documented customer interactions accurately using internal systems and digital tools.