Dynamic professional with experience in business growth, customer relations, and sales across hospitality and tourism sectors. Proven ability to develop strategic partnerships, enhance customer satisfaction, and leverage multicultural communication skills.
Expertise in creating strategic partnerships, negotiation, and market opportunity identification.
Proven ability to deliver exceptional service, resolve issues, and enhance customer experience.
Skilled in increasing sales through personalized recommendations and cross-selling techniques.
Proficient in CRM software to optimize lead tracking, customer relationships, and retention strategies.
Agency Leads
Remotely performing a supportive role in Business Development.. Helping create and manage robust and future-proof lead generation, lead turnover, and retention systems.. Experience with CRM's, Lead Generation methods, and Lead Conversion methods.
De Bijenkorf
Provided friendly, personalized service to ensure a positive shopping experience.. Used upselling and cross-selling to increase average selling price while meeting customer needs.. Resolved customer concerns promptly and professionally.
Mövenpick Hotel Amsterdam City Centre
Greeted visitors warmly and directed them to the right departments.. Resolved client concerns by actively listening, offering solutions, or escalating issues when needed.. Assisted guests with check-ins, directions, and special requests to provide a welcoming experience.. Maintained strict confidentiality when handling sensitive information, following company policies.
EVASION RIO
Master of Science
Bachelor of Science
French High School Diploma
MESTRADO EM CIÊNCIAS EM EMPREENDEDORISMO ESTRATÉGICO
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Effective communicator across cultures, fluent in multiple languages, facilitating diverse client interactions.
Experiência em negociação e definição de preços, comercialização e montagem de pacotes turísticos, além de relacionamento comercial e identificação de oportunidades de mercado.. Responsável pela criação e gestão de parcerias estratégicas com empresas francesas, com foco na expansão comercial e fortalecimento da rede de fornecedores e clientes.
SEMESTRE DE INTERCÂMBIO
BACHARELADO EM ADMINISTRAÇÃO INTERNACIONAL DE NEGÓCIOS
DIPLOMA DO ENSINO MÉDIO FRANCÊS (BACCALAURÉAT GÉNÉRAL OPTION INTERNATIONAL)
ENSINO FUNDAMENTAL E ENSINO MÉDIO – CICLO INICIAL
