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Emiel
Business Development Manager at Agency Leads
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Competencies
Expertise in creating strategic partnerships, negotiation, and market opportunity identification.
Proven ability to deliver exceptional service, resolve issues, and enhance customer experience.
Skilled in increasing sales through personalized recommendations and cross-selling techniques.
Proficient in CRM software to optimize lead tracking, customer relationships, and retention strategies.
Effective communicator across cultures, fluent in multiple languages, facilitating diverse client interactions.
Education
Languages
Summary
Dynamic professional with experience in business growth, customer relations, and sales across hospitality and tourism sectors. Proven ability to develop strategic partnerships, enhance customer satisfaction, and leverage multicultural communication skills.
Key Achievements
- Developed and managed robust lead generation and retention systems, enhancing sales pipeline efficiency.
- Executed strategic negotiations and package creation for tourism at Evasion Rio, expanding market opportunities.
- Provided personalized customer service at De Bijenkorf, increasing upselling success and customer satisfaction.
- Streamlined guest check-in processes and resolved client concerns effectively at Mövenpick Hotel.
Experience
Business Development Manager
Remotely performing a supportive role in Business Development.. Helping create and manage robust and future-proof lead generation, lead turnover, and retention systems.. Experience with CRM's, Lead Generation methods, and Lead Conversion methods.
Sales Associate (Part-Time)
Provided friendly, personalized service to ensure a positive shopping experience.. Used upselling and cross-selling to increase average selling price while meeting customer needs.. Resolved customer concerns promptly and professionally.
Front Office Receptionist (Part-Time)
Greeted visitors warmly and directed them to the right departments.. Resolved client concerns by actively listening, offering solutions, or escalating issues when needed.. Assisted guests with check-ins, directions, and special requests to provide a welcoming experience.. Maintained strict confidentiality when handling sensitive information, following company policies.
GERENTE DE DESENVOLVIMENTO DE NEGÓCIOS (TEMPO PARCIAL)
Experiência em negociação e definição de preços, comercialização e montagem de pacotes turísticos, além de relacionamento comercial e identificação de oportunidades de mercado.. Responsável pela criação e gestão de parcerias estratégicas com empresas francesas, com foco na expansão comercial e fortalecimento da rede de fornecedores e clientes.