This is my profileContact via CazVidEmilin
Customer Service & Language Specialist with multiple industry experience
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Competencies
Handled inbounds and outbounds calls, emails, and escalations while assisting customers primarily in the insurance sector.
Taught and coached students in language learning and interview skills to achieve their personal and professional goals.
Enabled effective communication between speakers of different languages, ensuring clear and safe interactions.
Built strong empathetic relationships and researched insurance details to support elder clients' understanding of coverage.
Education
Languages
Summary
Experienced in customer service, language coaching, and interpretation across healthcare, education, and communication industries.
Key Achievements
- Gained extensive customer service, sales, and troubleshooting skills at Humana, dealing with diverse customer needs and escalations.
- Enhanced communication and coaching abilities by guiding students in language learning and interview preparation at Direct English.
- Developed interpretation skills facilitating clear communication between speakers of different languages, supporting safe and effective dialogues.
Experience
Health Insurance Advocate
To be a Enterprise representative, got me experience with a valuable customer service, sales skills and troubleshooting., Helping elders to understand their insurance coverage, benefits, and policies, got me skilled with empathy, researching area, retention, inbounds and outbounds calls, email and escalated calls.
English Coach
Teaching and coaching skills that lead me to guide my students to reach their goal of learning a new language and to get them ready for job interviews.
Interpreter
As an interpreter, I have acquired the ability to help two or more different language speakers to have a safe, and clear communication.