Profesional con experiencia en atención y resolución de problemas en el sector servicio, comprometido con la satisfacción del cliente y la mejora continua.
Maneja con eficacia la interacción con clientes, buscando resolver sus inquietudes y problemas.
Acompaña a los clientes para identificar soluciones y llegar a resoluciones satisfactorias.
Demuestra compromiso en cumplir horarios y producir resultados eficientes.
Colabora con colegas y clientes para lograr objetivos comunes en el entorno laboral.
EUROPISOS ATLIXCO
Started as a material delivery driver and was promoted to delivery supervisor and material salesperson.
Bodega Aurera
Worked as a cashier and salesperson, managing high-pressure situations.
TELCEL
Responsible for resolving issues for TELCEL customers.
Alorica
Telephone agent responsible for resolving issues for Amazon customers.
El azulejo.com
Worked as a floor salesperson for tiles, flooring, tile adhesive bags, and all types of materials for interior construction.
Electrical Engineering
Audio Engineering
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ITTERUM
Assisted customers with inquiries through multiple channels, providing timely and effective resolutions., Supported order placement, payment processing, and returns., Tracked and followed up on orders to ensure on-time delivery and issue resolution., Delivered a personalized customer experience aligned with company service standards.