Profesional con experiencia en atención y resolución de problemas en el sector servicio, comprometido con la satisfacción del cliente y la mejora continua.
Maneja con eficacia la interacción con clientes, buscando resolver sus inquietudes y problemas.
Acompaña a los clientes para identificar soluciones y llegar a resoluciones satisfactorias.
Demuestra compromiso en cumplir horarios y producir resultados eficientes.
Colabora con colegas y clientes para lograr objetivos comunes en el entorno laboral.
EUROPISOS ATLIXCO
Started as a material delivery driver and was promoted to delivery supervisor and material salesperson.
Bodega Aurera
Worked as a cashier and salesperson, managing high-pressure situations.
TELCEL
Responsible for resolving issues for TELCEL customers.
Alorica
Telephone agent responsible for resolving issues for Amazon customers.
El azulejo.com
Worked as a floor salesperson for tiles, flooring, tile adhesive bags, and all types of materials for interior construction.
Electrical Engineering
Audio Engineering
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Ice Cream Store “el milagrito”
Started a business with my brothers.
Teleperformance
Customer service agent for a car rental company in the USA.
ITTERUM
Assisted customers with inquiries through multiple channels, providing timely and effective resolutions., Supported order placement, payment processing, and returns., Tracked and followed up on orders to ensure on-time delivery and issue resolution., Delivered a personalized customer experience aligned with company service standards.
