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Operations Manager with 10+ years in travel and hospitality
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Competencies
Developed and executed operational strategies to optimize productivity and service quality.
Ensured high-quality guest experiences through service management and follow-up procedures.
Led and coordinated teams focused on sales performance and customer service excellence.
Applied upselling strategies to maximize revenue opportunities within hospitality and travel services.
Supported executive operations including calendar management, reporting, and data handling.
Education
Languages
Summary
Dedicated operations manager with extensive background in travel, hospitality, and administrative support, specializing in customer satisfaction, team leadership, and operational efficiency.
Key Achievements
- Directed daily operations and improved efficiency at Vacation Travel Access
- Managed guest reservations and increased revenue through upselling at Global Vacationer
- Implemented guest satisfaction programs and managed workflows at Hotel Sunset Royal Cancún
Experience
Operations Manager
Directed daily operations and coordinated resources to improve efficiency., Designed and executed operational plans to optimize productivity., Led teams with a strong focus on sales performance and customer satisfaction.
Reservations Manager
Managed guest reservations and handled international client inquiries., Applied upselling techniques to maximize revenue opportunities., Collaborated with sales and marketing teams to develop strategic sales plans.
RCI Guest Service Manager
Implemented guest satisfaction programs and follow-up procedures., Tracked and resolved guest inquiries to ensure high-quality service., Managed data and workflows using Smartsheets and other digital tools.
CEO Assistant
Supported the CEO with administrative and commercial duties., Managed appointments, calendars, and generated reports., Delivered exceptional customer service to both local and international clients.