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Emilio
Customer Service Professional with 7+ years of experience in diverse roles
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Competencies
Provided assistance, resolving issues and ensuring customer satisfaction across multiple roles.
Facilitated communication between Spanish and English speakers in education, healthcare, and legal sectors.
Resolved device issues and assisted with product recommendations in telecommunications.
Supervised vehicle repairs and managed team activities in cleaning and maintenance services.
Engaged in vending and promoting merchandise to Latin American markets, supervising shipments.
Education
Languages
Summary
Experienced customer service professional with over seven years supporting clients across industries including retail, telecommunications, automotive, and interpretation services.
Key Achievements
- Gained extensive experience in customer service for various companies including Reebok, Verizon, and Honda.
- Held roles involving interpretation, technical troubleshooting, and sales, demonstrating diverse skill set.
- Supervised vehicle repairs and managed customer relations in automotive and service industries.
Experience
Customer Service Agent for reebok
Assistance customer with orders., Process refunds and reorders., Assistance customers placing order over the phone.
Spanish-English Interpreter
Responsible for understanding, and translating spoken statements from Spanish to English and from English to Spanish., Facilitate and manage interpretation to support education, health care, insurance, legal and other industries.
Bilingual Customer Service Agent for Verizon Wireless
Resolving device issues using troubleshooting techniques and providing clear and concise information to resolve the wireless issue., Help drive sales by offering products and services that will improve the customer's wireless experience such as new plans, features and/or new equipment.
Bilingual Customer Service Agent
Assist Best Buy customers in the Reward Program, Adjust Points for past purchases, Issue rewards certificates, Assist customers to enroll for their online account
Driver
Ensured that customer arrived safely and timely to their destination while creating customer satisfaction., Created Excel spreadsheet and maintained files to track mileage, maintenance, and miscellaneous expenses., Managed routes through use of cellphone app technology.
Crew chief-Carpet Cleaner
Trained regularly for great customer satisfaction, Cleaned different types of surfaces and furniture with professional skills, Drove and advertised company vehicle with a strong safety culture, Sold additional services to customers in a professional and polite manner, Helped with general duties around the shop including small vehicle repairs and keeping a clean organized work environment
Crew Chief
Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing, Ensure all rooms are cared for and inspected according to standards, Protect equipment and make sure there are no inadequacies, Notify superiors on any damages, deficits and disturbances, Deal with reasonable complaints/requests with professionalism and patience, Check stocking levels of all consumables and replace when appropriate, Adhere strictly to rules regarding health and safety and be aware of any company-related practices
Customer service Advisor
Supervise customer´s car repair, Search database to investigate mechanical malfunction in same vehicle model, Coordinate vehicle recalls to resolve such mechanical malfunction, Coordinate new vehicle´s owners workshops
Customer service Advisor
Supervise customer´s car repair, Search database to investigate mechanical malfunction in same vehicle model, Coordinate vehicle recalls to resolve such mechanical malfunction, Coordinate new vehicle´s owners workshops, Deliver vehicle to owner
Sales Rep.
In charge of sales department avocated to Latin America, Supervise shipping and shipping's custom documentation, Call customers to showcase new merchandise.