Emilio - Customer Service and Technical Support Specialist with diverse experience in client relations and IT skills

San Pedro Sula, Cortés Department, Hondurasen

Maintained high customer satisfaction levels through proactive communication and issue resolution

Supported residential operations, ensuring quality standards and resident satisfaction

Published on CazVid

Summary

Dynamic professional with hands-on experience in customer service, technical support, and web development. Adept at problem-solving, client communication, and maintaining service excellence. Currently pursuing an engineering degree with a strong foundation in IT and customer operations.

Key Achievements

Gained proficiency in HTML, CSS, JavaScript, and Python to support technical projects
Contributed to QA testing and AI system validation, enhancing process accuracy

Skills

Customer ServiceAdvanced

Experienced in handling inbound/outbound calls, resolving issues, and maintaining client retention.

Technical SupportIntermediate

Skilled in supporting banking systems, AI validation, and basic web development technologies.

CommunicationAdvanced

Proven ability to communicate effectively with residents and team members to address needs.

Problem SolvingIntermediate

Adept at troubleshooting and resolving complex client and system issues efficiently.

Languages

English(Bilingual)

Experience

Housing Crew – Customer Facing Operations

Snow College – Residence Life

2025 - 2025

Ensured high-quality standards across residential facilities serving a diverse student population.. Communicated proactively with residents and staff to address service requests and maintain satisfaction.. Demonstrated reliability and attention to detail in a service-oriented, fast-paced environment.