Emily - Customer Service and Social Media Management with 5+ years of experience

Provided support and addressed customer inquiries at retail stores and businesses.

Managed and maintained content and communication on social media platforms for an agency.

Reviewed and managed invoices, ensuring compliance and tracking through various portals.

Collaborated with support teams to resolve system issues affecting invoice approvals and sending.

Customer service

Handling dataphone, Management of social networks Facebook, Instagram, Review invoices against specific customer instructions to ensure compliance with requirements before distributing to end customers., Keep control of the invoices sent through different Portals and monitor the final status of the documents on a daily., Maintain contact with the billing staff of the Agency in case of any problem that prevents the draft/invoice from being approved/sent., Resolve any questions that the agency has and give resolution in a timely manner., Keep the customer database updated., Communicate with the agency when there is a problem related to sending or uploading invoices., Perform a daily audit to verify that all invoices have been distributed correctly., Tracking of open items (pending invoices being sent), Troubleshoot with support team on any system issue that prevents approving/sending invoice to customer.