This is my profileContact via CazVidEmily
Front Desk Receptionist at Headspace Salon and Coop
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Competencies
Proven ability to create welcoming environments and ensure guest satisfaction across diverse settings.
Skilled in maintaining accurate, confidential data and conducting audits in sensitive environments.
Experienced in managing transactions, upselling products, and handling cash with accuracy.
Supervised daily operations, trained staff, and ensured smooth functioning at various roles.
Expertise in craft cocktails, fine dining service, and adapting to diverse event requirements.
Education
Summary
Dedicated professional with extensive background in customer service, data management, and hospitality operations. Skilled in creating welcoming environments, managing transactions, and maintaining data integrity across various settings.
Key Achievements
- Efficiently manage appointment scheduling, enhancing client experience and operational flow.
- Upsell products and manage payments, increasing sales and revenue.
- Create welcoming environments, ensuring high guest satisfaction and repeat visits.
- Trained in de-escalation and responsible alcohol service, ensuring safety and compliance.
- Maintained accurate data and privacy as HMIS Data Specialist, supporting effective program operations.
Experience
Front Desk Receptionist
Manage and schedule client appointments. Great guests and offer drinks while they wait. Close out appointments, take payments and upsell product. Scheduling over the phone and in person.. Ordering and receiving inventory
Create a welcoming environment for guests from all over the world, large tourist destination. Provide in-depth information about product. Money management. De-escalation trained. Ensure excellent service to every guest
Bartender/Server
Fine dining service with craft cocktails and exclusive menus. Maintaining guest connection while crafting detailed beverages. Money management. Responsible alcohol service. In-depth knowledge of inventory
HMIS Data Specialist
Data auditing. Maintain privacy for highly personal and sensitive information. Collaborate with inner program shelters to maintain accurate data. Provide training for data input
Trained in top shelf and exceptional beverages. Self motivated to pick schedule. Adapting to each event. Money management. Responsible alcohol service
Shift Supervisor
Money management. Customer connection and satisfaction. Opening and closing responsibilities. Inventory management. Overseeing day to day operations
Intake Coordinator/ Discharge Coordinator
Interview and collect data for clients. Maintain privacy with personal information. Input accurate information in HMIS. Discharge client accurately and promptly. Coordinate Routine COVID Testing for residents and staff
Bartender/Manager
Over looked daily operations. Served drinks responsibly. Money management