Experienced in managing customer interactions, operational documentation, and marketing activities across diverse sectors.
Responded to customer inquiries and provided information to ensure customer satisfaction.
Managed logistics and operational documentation to support business processes.
Created content and managed community relations to strengthen brand connection.
Developed and maintained SOPs, job descriptions, and flowcharts collaboratively.
S.W.A.T Bodyguards Academy (Private Security Academy)
Experience in customer service through the provision of information and responding to phone inquiries., Competence in basic Excel management, used to organize personal information of enrolled students and manage payment records for courses.
J.I.D S.A.S (Export of Food Products)
Experience in product logistics, ensuring efficient management of processes and compliance with deadlines, combined with a strong focus on customer service.
Konfii (Marketplace)
Experience in marketing, focused on branding and community management as a Community Manager, creating strategic content and strengthening the connection between brands and audiences.
Lean Solutions Group
As a quality intern, I have developed experience in creating job descriptions (JD), standard operating procedures (SOP), and flowcharts representing operational processes., I collaborate with quality control specialists to ensure accurate documentation and periodically update documents according to changes in processes.
Bachelor's Degree
Laboral Technician
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Utilized basic skills in Illustrator, Figma, and video editing to support creative tasks.
