Emma - Sales and Customer Service Professional with 5+ years of experience

Polokwane, Limpopo, South Africaen

Consistently met and exceeded sales targets at MTN, ensuring product visibility and availability

Recruited and expanded the shop network, increasing market reach in assigned territory

Published on CazVid

Summary

Dedicated sales and customer service specialist with over 5 years of experience in telecommunications and financial services. Skilled in negotiation, client relations, and achieving targets, with a strong focus on professionalism and teamwork.

Key Achievements

Negotiated payment plans effectively, leading to improved collections and debtor management
Provided professional customer support, resolving issues efficiently and maintaining client satisfaction
Developed strong interpersonal skills that enhanced team collaboration and customer relations

Skills

Sales & NegotiationAdvanced

Proven ability to meet sales targets and negotiate effectively with clients and partners.

Customer ServiceExpert

Skilled in handling customer inquiries, resolving issues, and maintaining high customer satisfaction.

Interpersonal SkillsExpert

Strong communicator capable of building rapport and fostering positive relationships.

Problem SolvingAdvanced

Able to analyze situations quickly and implement effective solutions under pressure.

Time ManagementAdvanced

Experience

Sales Representative

MTN

Making inbound calls. Meeting the target monthly. Improving sales and ensuring products MTN products are always available ,visible with my assinged territory.. Identifying and recruitment new shop owners to work with MTN.. Consistenly visiting retails and providing exellent service.. Maintaining good relationship with the retailers and customers.. Working towrads the targets.. Promoting new MTN products.. Attending to retails quires via whatsapp,telephone and emails.

Call center agent

Megawatt Financial Solutions

Contacted debtors regarding overdue accounts in a professional and respectful manner.. Negotiated payment arrangements and settlement plans.. Followed up consistently to ensure payments were made.. Created and issued client invoices.. Maintained accurate records of collections and client interactions.. Ensured high levels of collections while maintaining positive client relationships.