Movate
Contributed to strategy development, tool adoption, and process design in alignment with client KPIs., Played a key role in cross-functional coordination, supporting recruitment, operations, and early-stage performance review., Dial over 165 cold leads per day with the target of 1 close deal per day., Reported directly to Paola Herrera (Account Manager), who may be contacted as a professional reference.
Latin Solutions U.S.
Engaged with clients to assess their financial situation, including income, expenses, and outstanding debt, to develop personalized debt resolution strategies., Provided expert financial advisory to clients, recommending tailored settlement solutions such as lump-sum payments or structured repayment plans., Leveraged strong negotiation skills to facilitate agreements between clients and creditors, ensuring clients' financial goals were met while maintaining compliance with industry standards.
Latin Solutions U.S.
Led a team of debt settlement sales agents, setting clear performance goals and driving results through targeted coaching and training., Monitored daily operations to ensure compliance with company policies and industry regulations, ensuring smooth and efficient sales processes., Motivated and mentored agents, helping them refine sales techniques and negotiation strategies, ultimately increasing individual and team sales performance., Regularly evaluated team performance, providing actionable feedback and identifying opportunities for additional training and skill development.
Master’s in international economics
Bachelor’s degree in business economics
Technical And Vocational Education in Accounting and Finance
High School Education
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Latin Solutions U.S.
Provided critical support to the sales team by handling agent requests in the main provider system, ensuring timely and accurate processing of information., Analyzed and generated detailed reports on sales performance, trends, and individual achievements, presenting insights to upper management for strategic decision-making., Identified areas for improvement in the sales process, using data analysis to recommend operational changes that enhanced team efficiency and effectiveness., Established and tracked sales quotas, adjusting strategies based on performance data to maximize team productivity.
Support Services Group
Communicated with customers and sales representatives, cultivating a persuasive and solutions-oriented approach., Analyzed customer behavior to identify trends and areas of concern., Collected and addressed customer complaints, providing actionable feedback to improve retention strategies., Developed proactive retention strategies based on customer feedback and market insights., Negotiated contract renewals and worked to retain customer business., Collaborated with the sales team to propose tailored customer retention solutions., Built strong, long-lasting relationships with customers to foster loyalty and satisfaction.
Landterra BPO
Facilitated effective communication between clients and operations managers to ensure seamless project execution., Collaborated with cross-functional teams, including finance, recruitment, HR, and production, to improve financial backing, operational planning, and overall performance., Conducted continuous evaluations of successes and challenges, implementing improvement plans as necessary., Assessed team members’ strengths and assigned tasks based on their expertise and background., Worked closely with personnel and managers to meet strict deadlines and maintain high performance standards., Developed and implemented strategies for performance improvement, fostering a culture of continuous growth., Created and communicated clear project plans, ensuring deadlines were met and objectives achieved., Prepared and reviewed various written communications, reports, and documents for stakeholders., Managed a team of Operations Managers, overseeing their hiring, training, and professional development.
Convergys Nicaragua
Led initiatives to improve process quality, analyzing data and identifying opportunities for performance enhancements., Developed and maintained reports for leadership on key quality metrics, contributing to improved operational performance., Collaborated with management to design and deliver training programs focused on quality improvement and operational excellence.
Convergys Nicaragua
Consistently exceeded sales quotas by leveraging persuasive communication and building strong customer relationships., Managed customer accounts, addressing concerns and ensuring satisfaction while driving new business opportunities.
