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Emoy
Medical Interpreter & Customer Service Specialist with 17 years of experience
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Competencies
Experienced in medical interpreting, working with diverse clients, and improving vocabulary and contextual understanding.
Skilled in scheduling services for repairs and deliveries, optimizing communication and customer experience.
Provides support to customers, manages challenging situations, and ensures satisfaction through effective communication.
Addresses issues related to delays, missed deliveries, and customer complaints, seeking effective solutions.
Education
Summary
Amoy Quintero-Cord is a dedicated professional from Costa Rica with 17 years in customer service, specializing in medical interpreting, scheduling, and client support. Open to learning new skills, including dispatching, with a strong focus on client satisfaction and effective communication.
Key Achievements
- Grew vocab and skills through diverse interactions in medical interpreting for various nationalities.
- Enhanced communication and customer satisfaction by effectively scheduling services, repairs, and deliveries.
- Handled challenging customer situations with professionalism, escalating issues appropriately for resolution.