Engels - Software Engineer with 5 years in web application development

Santo Domingo, Nacional, Dominican Republicen

Led the development of a scalable e-commerce platform handling over 10,000 concurrent users.

Optimized backend processes, reducing server response times by 30%.

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Summary

Experienced in developing scalable web applications and optimizing backend processes.

Key Achievements

Contributed to full-cycle software development from requirement gathering to deployment and maintenance.

Skills

JavaScriptAvanzado

Used extensively for building dynamic client-side interfaces and single-page applications.

React.jsIntermedio

Developed responsive UI components within React framework for web applications.

Database ManagementIntermedio

Designed and managed relational databases to support application data needs.

Agile MethodologiesIntermedio

Participated in Scrum teams to deliver iterative software releases.

Experience

Customer service agent

UX Center

2020 - 2021

Providing customer service in a call center ensuring that the cx gets service with good quality solving issues.

Customer support representative

ERC

2021 - 2021

Providing customer service in a call center ensuring that the cx gets service with good quality solving issues.

Customer support representative- Floor support

New tech global

2022 - 2024

Providing customer service in a call center ensuring that the cx gets service with good quality solving issues., Helping the agents to feel comfortable with acknowledged when helping the cx.

Education

[School Name]

High school

Completed 2018

[School Name]

Computer Science

Completed pending

[School Name]

Ingles immersion program

Completed 2021

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