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Competencies
Demonstrated experience with Logistics Coordination & Dispatching.
Demonstrated experience with Operations & Project Management.
Demonstrated experience with Client Relationship Management.
Demonstrated experience with Customer Service.
Demonstrated experience with Sales & Negotiation.
Education
Languages
Experience
Operations Manager
Oversee daily operations for residential and commercial roofing and remodeling projects., Coordinate logistics, teams, and material deliveries to ensure timely project completion., Optimize operational workflows to improve efficiency and reduce overhead., Act as primary client liaison—schedule roof inspections, close sales, and ensure service satisfaction., Maintain strict compliance with safety and quality standards.
Logistics Dispatcher Coordinator (Freelancer)
Plan and dispatch trucking routes for freight delivery across the U.S., Schedule loads, assign drivers, and negotiate rates with carriers and brokers., Monitor transportation routes to avoid delays and ensure compliance with delivery schedules., Serve as the main point of contact for drivers and logistics partners to resolve route or load issues in real-time., Maintain digital logs, rate confirmations, and driver compliance records.
Sales Representative
Delivered tailored marketing products to business owners across North America., Promoted custom-branded products (e.g., pens, thermoses, planners) to help businesses increase brand visibility., Consistently met or exceeded monthly sales targets by effectively identifying customer needs., Built long-term client relationships through strong follow-up and product knowledge.
Quality Analyst – Rockstar Games Project
Evaluated game support interactions for Rockstar Gaming to ensure adherence to quality standards., Provided actionable feedback to customer service agents to improve user experience and support quality., Analyzed KPIs and created performance reports for training and operational development., Collaborated with leadership to improve quality assurance frameworks and performance benchmarks.
Customer Service & Back Office Agent
Providing with exceptional customer and technical support to clients around the US regarding their phone service., Taking high-volume of inbound calls daily and following troubleshooting processes to fix customer’s issues., Promoted to a Backoffice position where had to review very detailed and thoroughly customer’s personal data and applications to the government SafeLink program for approval.