Enock - Data Analyst with 3 years of experience in financial services

Applied statistical techniques to interpret complex data sets and support decision-making.

Used SQL for querying large databases and populating dashboards.

Created reports and conducted data analysis using advanced Excel functions.

Presented findings to stakeholders and created documentation for processes.

Manage a portfolio of customer accounts, ensuring satisfaction and retention through proactive communication and support., Develop and execute email marketing campaigns that increase customer engagement., Collaborate with the marketing team to launch new product initiatives, leading to a boost in sales., Handle customer inquiries via phone, chat, and email, resolving issues with a 98%+ satisfaction rate., Use CRM tools (e.g., Salesforce, Zendesk) to track interactions and analyze customer feedback trends.

Delivered front-line support to customers, improving issue resolution time., Trained in upselling and cross-promoting services, contributing to an increase in revenue per customer., Conducted customer satisfaction surveys and shared insights with marketing for improved targeting., Helped create FAQs and help center documentation to streamline support operations.