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Business Analyst
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Competencies
Applied project management methodologies to oversee IT projects from initiation to closure.
Led multidisciplinary teams to achieve project milestones and improve collaboration.
Communicated project status, risks, and issues effectively to clients and internal teams.
Identified potential project risks and developed mitigation strategies.
Oversaw project budgets, tracked expenses, and optimized resource allocation.
Education
Summary
Dedicated project management professional with a proven record of delivering complex IT projects across diverse industries.
Key Achievements
- Led multiple cross-functional teams to deliver projects on time and within budget.
- Managed project scope, schedule, and resources across diverse technology initiatives.
- Developed detailed project plans and communicated progress to stakeholders effectively.
Experience
Business Analyst
Used data to identify and solve problems., Provided expert guidance to support teams and property managers., Analyzed prospects' interests and identified trends to offer suitable options and solutions., Implemented shift-left approach for continuous improvement, leading to faster issue resolution., Helped management identify workflow issues and find solutions.
Virtual Assistant/Cold Caller
Generated leads and prospects for the company's products or services., Followed up and nurtured leads until conversion into customers., Processed documentation and entered information into databases., Assisted customers with inquiries, issues, and concerns in English and Spanish., Scheduled consultations and appointments.
Customer Service
Tracked insurance claims to the satisfaction of clients and the company., Explained insurance plans and details to customers to ensure understanding., Handled customer complaints with empathy and composure.
Customer Service and Technical Representative
Assisted clients with complex technical issues requiring in-depth problem-solving., Tested potential fixes and solutions to reported issues., Scheduled technical appointments as needed.