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Hiram

Medical Billing Specialist with 10+ years of diverse healthcare and management experience

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Guatemala City, Guatemala, Guatemala
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Competencies

Claims SubmissionExperto

Handled accurate submission of medical claims using standardized codes.

Insurance VerificationAvanzado

Verified patient insurance eligibility and benefits to ensure complete service records.

Client LiaisonAvanzado

Maintained strong relationships with stakeholders and managed key accounts.

Team LeadershipExperto

Led teams in account management, project delivery, and operations to meet goals.

Business ManagementAvanzado

Performed business analysis, cost reduction, and strategic planning across roles.

Education

Bachelor's Degree
Rafael Landivar University
Completed 2005

Languages

English100%
Spanish100%

Summary

Versatile professional with extensive background in medical billing, account management, and operations leadership. Proven ability to oversee large revenue portfolios, lead diverse teams, and optimize processes in healthcare and corporate environments.

Key Achievements

  • Managed $7M in revenue and developed tailored solutions at Xerox
  • Led large teams and maintained client satisfaction at Atento
  • Streamlined claims submission and insurance verification at Panamericom

Experience

Medical Billing

Panamericom
Aug 2020 - Actual

Submitted accurate medical claims to insurance using standardized diagnostic and treatment codes, Verified patient insurance eligibility and benefits ensuring all service details were complete, Tracked claims status investigated denials and initiated timely follow ups to resolved unpaid rejected,...

Account Manager

Atento
Dec 2019 - Aug 2020

Served as primary liaison for key accounts, ensuring satisfaction and retention, Led a large team to consistently meet performance KPI’s, Negotiated contracts to maximize profitability while maintaining client trust, Maintained strong relationships with stakeholders and account representatives,...

Account Operations Manager

Xerox
Nov 2016 - Nov 2017

Managed $7M in revenue across technology and equipment portfolios, Directed Account Business Planning (ABP) and business case development, Addressed client environments to tailor Xerox offerings for optimum all impact, Strengthened stakeholder relationships and identified upsell/cross-sell...

Project Manager

Incoln
Jun 2013 - Dec 2014

Ensure project delivery within budget and timeline constraints, Centralized program data and performance indicators for streamlined reporting, Developed team processed to enhance workflow and interdepartmental coordination, Negotiated vendor contracts aligned with strategic goal and budget limits,...

Operations Manager

NCO
Jun 2009 - Feb 2012

Oversaw daily operations and ensured compliance with safety and quality standard, Directed staff training and performance evaluations to improve service delivery, Implemented fraud prevention systems and cost-saving strategies, Resolved customer escalations and maintained high satisfaction levels,...

Skills

Claims SubmissionInsurance VerificationClient LiaisonTeam LeadershipBusiness Management
Published on CazVid - May 17, 2026
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