Experienced in customer support, sales, and team management within financial and travel sectors. Committed to delivering personalized solutions and fostering client loyalty.
Provided personalized customer support, resolving issues and ensuring client satisfaction across multiple roles.
Led team efforts and supported leadership in customer care and sales environments, ensuring smooth operations.
Engaged in promoting travel packages and financial solutions, negotiating terms to meet client needs.
Utilized various digital tools for remote work, providing technical assistance and managing client interactions.
One Park Financial
Account recovery focused on guiding customers with personalized support, offering simple solutions that help them continue as merchants while strengthening loyalty and improving their payment history.
GBS Dominicana
Reservations and sales support for AMR Collection club members, along with promoting travel packages to their referrals.
Bahia Principe - Privillege Club
Based on each club member’s needs, I handled reservations and offered tailored vacation experiences that matched their interests.
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