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Risk Management & Data Analysis Specialist with 7 years in eCommerce and Customer Support
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Competencies
Applied data analysis techniques including EDA and SQL queries to extract insights and inform decisions.
Utilized MySQL for data extraction and analysis in risk management and reporting roles.
Delivered technical support for Amazon devices and platforms, resolving issues efficiently.
Managed creation and editing of SOPs, facilitating process improvements and standardization.
Independent evaluation of appeals and complaints with reliance on SOPs and critical thinking.
Education
Languages
Summary
Dedicated risk management coordinator and data analyst with expertise in data transformation, process improvement, and technical support across eCommerce and customer service environments.
Key Achievements
- Streamlined data transformation and exploratory analysis at Amazon, leveraging MySQL and Python.
- Led workshops and coaching sessions to improve team metrics and processes at Amazon.
- Provided expert technical support for Amazon devices and platforms, exceeding targets independently.
Experience
Risk Management Coordinator
Cleaning and transforming data., Conducting exploratory data analysis (EDA)., Data analyst, experience in extracting insights from complex datasets using MySQL., Project Management: Creation and Editing of SOPs
Reported Abuse Investigation Specialist
Conducted weekly workshops and coaching to enhance overall team metrics., Identified and escalated systematic issues arising from gaps in standard operating procedures (SOPs) and processes., Established information-gathering spaces to understand the team’s needs, feedback, and complaints.,...
D2AS Associate
Delivered technical customer support for Amazon devices and platforms., Proficiently explained intricate processes and solutions within tight timeframes., Exceeded targets independently or with minimal guidance.
IT Support Associate
Successfully assisted customers in resolving technical iOS and MacOS issues promptly, meeting established targets., Conducted thorough investigations into team performance areas for improvement., Educated associates on best practices related to informatics tools and processes., Provided effective...