Experienced software developer skilled in full-stack web development with a focus on JavaScript frameworks and backend integration.
Utilized JavaScript extensively in front-end development to build interactive web interfaces.
Developed dynamic single-page applications using React.js.
Built server-side components and APIs with Node.js for backend services.
Designed and managed relational database schemas and wrote complex queries for data retrieval.
Fiber Connect – Alliance AT&T
To be responsible for managing both new and existing customer accounts, delivering exceptional customer service, and driving sales growth. This role involves interacting directly with customers to provide information in response to inquiries, concerns, and questions about their product offers., Qualifying, educating, and completing the sales process directly with customers based on their individualized needs., Driving sales growth by promoting products and services.
SDR Sales Code Spotify
Outbound calls (cold calling) to b2b companies to offer them audio and video ads through Spotify Music App., Using Sales Force to keep a track of our leads and making sure we were following up properly., Constant calibrations of how to gain our business trust., Conducting price negotiations with business owners on behalf of an advertising company to reach favorable prices for both parties.
AT&T
Review Action Plans for the month, as well as comparing the data of previous results to set the proper goals for the running month., Identify areas of opportunity to implement acceleration tactics that will remediate results, such as rapid fires, on the flies, remote observations that will allow to give the proper feedback to our reps., Daily coaching sessions with top, medium and bottom performers based on behaviors to work on and previous data to compare results, increase and set expectations for future coaching., Daily Morning huddles with other peer managers to read data and results as well as stories of success to implement actions to perform., Weekly call calibrations to share best practices and share tips and take aways to increase customer experience and review customer surveys., Constant updates of product changes and new products., Follow up of action plan, taking proper actions to deliver the expected results.
High School
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Managed code repositories and collaborated using Git version control system.
AT&T
Monitoring employee productivity and providing constructive feedback and coaching., Develop and maintain action plans to meet established goals., Measure performance with key metrics such as adherence, sales and customer experience., Answer questions from peers and provide guidance as well as anticipate escalations and take over calls when necessary.
AT&T
Handle customer inquiries, provide appropriate solutions, find alternatives and follow up to ensure resolution., Meet sales targets and overachieve expectation., Properly manage inbound/outbound calls., Delivering sales offers/pitches convincing clients to subscribe for an advertising space.
Telvista Mexico
Answer questions from agents and guidance on processes for our business customers, Escalation Calls, Presentation of monthly metrics with the whole team
Telvista Mexico
Provide technical support assistance to residential customers with Phone, Internet and Tv service, Troubleshooting steps to fix services, Dispatch technicians, Include offers to upgrade services such as internet speed or tv packages.
