Erick - Software Developer with 5 years of full-stack development experience

Utilized extensively in front-end and back-end development, including frameworks like React and Node.js

Designed and maintained relational databases, ensuring data integrity and optimizing queries

Participated in Scrum teams, contributed to sprint planning, and improved team workflows for faster delivery

Managed code repositories, merged branches, and maintained version history across multiple projects

Designing routes in rural areas of the country where other transport applications do not have a presence, to standardize an optimal process for transporting active and potential customers.

Management of Amazon.es/.com/.co.ul/.com.mx user accounts., Ensuring an excellent customer experience by applying the principles of contact through multiple channels, such as telephone, chat, and email., Assisting with cases relating to: purchases, order tracking, unknown charges, subscriptions, among others., Monitoring and reporting on the performance of co-workers to meet established metrics.

Management of contacts related to devices: Echo and Alexa AI, Kindle, Fire Tablet, Fire TV, and Fire OS-compatible devices., Management and moderation of Amazon Games Studios video games, software such as Lost Art, New World, and Throne and Liberty., Management, reporting, and resolution in music and video streaming services., Development of techniques to reinforce or refresh knowledge within the scope of duties.