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Customer Service professional with 6+ years in tech and sales
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Competencies
Provided bilingual customer support, troubleshooting, and sales services across multiple roles.
Performed troubleshooting for internet and account-related issues in a telecom environment.
Engaged in soft sales and insurance cold calling, including customer upgrades and transfers.
Handled tech support, payment processing, ticket creation, surveys, and follow-ups via chat.
Education
Languages
Summary
Experienced in tech support, customer service, and sales with a focus on troubleshooting, account management, and customer satisfaction.
Key Achievements
- Managed account support and technical troubleshooting at Verizon Fios.
- Led cold calling sales efforts and transferred customers to sales at Telvista.
- Resolved customer issues and processed payments via chat at The Call Gurus.
Experience
Customer Service/ Soft Sales
Account management and tech support, solving internet-related issues, convincing on soft sales, transferring customers to the sales department., Router-related troubleshooting., Offering the customer better deals on each call, such as upgrades for their plans to a better performance on their service.
Technician
Experienced in cold calling sales, by offering insurance and being clear on what the company offers; transferring customers to sales agents after collecting all the necessary information.
Customer Service Representative
Tech support, resolving and taking payments directly from customers., Troubleshooting any related account issues, creating tickets and follow-ups, data capture, and resolving issues through chats.