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Erick None Briones's avatar
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Erick None Briones

Tijuana, Baja California, Mexico

Customer Service professional with 6+ years in tech and sales

  • Managed account support and technical troubleshooting at Verizon Fios.
  • Led cold calling sales efforts and transferred customers to sales at Telvista.
  • Resolved customer issues and processed payments via chat at The Call Gurus.
Customer Service
Advanced
Provided bilingual customer support, troubleshooting, and sales services across multiple roles.
Technical Support
Intermediate
Performed troubleshooting for internet and account-related issues in a telecom environment.
Sales & Upselling
Intermediate
Engaged in soft sales and insurance cold calling, including customer upgrades and transfers.
Communication & Data Capture
Advanced
Handled tech support, payment processing, ticket creation, surveys, and follow-ups via chat.

Languages

English
C1
Spanish
C1
See Full Skillset on CazVid
01/2021 - 10/2021
Customer Service/ Soft Sales
Verizon Fios
Account management and tech support, solving internet-related issues, convincing on soft sales, transferring customers to the sales department., Router-related troubleshooting., Offering the customer better deals on each call, such as upgrades for their plans to a better performance on their service.
02/2022 - 11/2022
Technician
Telvista
Experienced in cold calling sales, by offering insurance and being clear on what the company offers; transferring customers to sales agents after collecting all the necessary information.
05/2023 - 12/2023
Customer Service Representative
The Call Gurus
Tech support, resolving and taking payments directly from customers., Troubleshooting any related account issues, creating tickets and follow-ups, data capture, and resolving issues through chats.
None - None
Customer Service
SSG
View Complete Work History
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Cbetis 155 Ricardo F Magon
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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