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Customer Support & Technical Support Specialist with 15+ years in Tech and Customer Service
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Competencies
Effectively understands customer needs to provide tailored support and solutions.
Diagnoses and resolves hardware and software issues promptly, minimizing downtime.
Delivers consistent, high-quality support, ensuring customer satisfaction and loyalty.
Analyzes system issues to identify root causes and implement effective solutions.
Education
Languages
Summary
Dedicated support specialist with extensive experience in technical troubleshooting, customer service, and process coordination across tech and financial sectors. Proven ability to enhance customer experience and resolve complex issues efficiently.
Key Achievements
- Provided technical support for wireless devices and firmware updates, ensuring seamless user experience at Treager grills.
- Assisted clients through loan processes, enhancing customer satisfaction and operational efficiency at Green Sky bank.
- Coordinated timely delivery and retrieval of rental units, improving patient service workflows at 3M.
- Troubleshot servers and resolved product issues, maintaining high customer satisfaction at Sun Microsystems.
Experience
Provide tech support for grills, wireless connections, firmware updates, replace parts., Provide refunds.
Customer Support Analyst
Provide support and guidance to clients throughout the loan process., Investigate and analyze loan interest rates to determine authenticity, eligibility processing., Maintain accurate records of customer interactions, logs details, and resolutions using the CDE system., Report issues with tools and software to the development team when necessary., Collaborate closely with internal teams, including back-office adjusters and fraud specialists to guarantee security.
Patient Contact Analyst
Schedule the delivery of rental units within 24 hours of order release., Obtain the return of rental unit from patients/customers within 60 days of discharge., Interact with patients, home health agencies, and doctor's offices to obtain information needed and return of rental unit via incoming calls to the department hunt group, outgoing calls, text, and written correspondence/email., Complete outbound dialer calls and handle inbound calls, identify additional contact numbers when necessary.
Tech support
Support customers by answering product and membership service questions and escalating cases as required., Troubleshoot different servers when presenting computing issues., Deal with customer general inquiries with servers’ companies, providing high-quality service for proper solutions., Provide customers service information including product and membership details., Process service and return transactions at the register in alignment with the company’s 100% customer satisfaction guarantee., Follow disposal guidelines and document retention.