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Customer Service Specialist with multilingual skills
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Competencies
Skilled in managing client interactions, verifying information, and ensuring customer satisfaction across various platforms.
Proficient in multilingual communication, effectively engaging clients in Spanish, French, and English.
Experienced in collecting and verifying client data to determine eligibility and support decision-making.
Adept at identifying potential clients and setting appointments to support sales and customer outreach efforts.
Education
Languages
Summary
Dedicated customer service agent with multilingual skills in Spanish, French, and English. Experienced in client verification, appointment setting, and lead generation, committed to delivering exceptional support and enhancing customer satisfaction.
Key Achievements
- Handled client inquiries across multiple companies, ensuring accurate information verification and eligibility assessment.
- Contributed to lead generation and appointment setting, enhancing customer engagement and service efficiency.
- Provided multilingual support in Spanish, French, and English, improving communication with diverse clients.
Experience
Obtains client information by answering telephone calls; interviewing clients; verifying information., Determines eligibility by comparing client information to requirements., Establishes policies by entering client information; confirming pricing., Informs clients by explaining procedures; answering questions; providing information., Maintains communication equipment by reporting problems., Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures., Updates job knowledge by studying new product descriptions; participating in educational opportunities., Accomplishes sales and organization mission by completing related results as needed.
Obtains client information by answering telephone calls; interviewing clients; verifying information., Determines eligibility by comparing client information to requirements., Establishes policies by entering client information; confirming pricing., Informs clients by explaining procedures; answering questions; providing information., Maintains communication equipment by reporting problems., Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures., Updates job knowledge by studying new product descriptions; participating in educational opportunities., Accomplishes sales and organization mission by completing related results as needed.
Working the last year as a freelancer agent., Helping customers to set appointments., Lead generation campaign., Customer care etc.