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Ericka
Customer Service Representative with 3+ years in call center environment
Video resume
Customer Service Representative
What I can tell you about myself is that I am a friendly professional and team worker who can flex easily between customers. I think my biggest strengths are empathy and a great sense of responsability. My weakness is that I sometimes I can be quite critical with myself, definitely working on it. nnI used to work as a customer service agent, appointment setter, and as an intake coordinar. I enjoy learning new things to develop my skills as professional and have more opportunities. Thank you.
Contact
Tegucigalpa, Francisco Morazán, Honduras
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided customer support and problem resolution in a call center setting
Training & DevelopmentIntermediate
Led training sessions and mentored new team members to enhance team performance
Communication SkillsAdvanced
Utilized bilingual skills to effectively communicate with diverse customer bases
Coordination & OrganizationIntermediate
Managed appointment scheduling and intake processes efficiently
Summary
Experienced call center agent and coordinator with over three years of expertise in customer service, training, and coordination, fluent in bilingual communication.
Key Achievements
- Gained extensive experience as a customer service agent, senior trainer, intake coordinator, and care coordinator
- Developed bilingual communication skills and adaptability across roles
- Honed empathy and responsibility as core strengths in customer interactions
Skills
Customer ServiceTraining & DevelopmentCommunication SkillsCoordination & Organization
Published on CazVid - Jul 3, 2025