Ericka - Customer Service Representative with 3+ years in call center environment

Tegucigalpa, Francisco Morazán, HondurasRemoteen

Gained extensive experience as a customer service agent, senior trainer, intake coordinator, and care coordinator

Developed bilingual communication skills and adaptability across roles

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced call center agent and coordinator with over three years of expertise in customer service, training, and coordination, fluent in bilingual communication.

Video Resume

Key Achievements

Honed empathy and responsibility as core strengths in customer interactions

Skills

Customer ServiceAdvanced

Provided customer support and problem resolution in a call center setting

Training & DevelopmentIntermediate

Led training sessions and mentored new team members to enhance team performance

Communication SkillsAdvanced

Utilized bilingual skills to effectively communicate with diverse customer bases

Coordination & OrganizationIntermediate

Managed appointment scheduling and intake processes efficiently

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